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Warranty Information

BP Tools are official resellers and purchase the following brands directly from authorised distributors. Due to this, we can offer the following warranties.

If you would like more information please email customerservice@bp-tools.co.uk

(We are currently in the process of updating this page)

DEWALT Warranty Overview

1-Year Standard Guarantee

All DEWALT power tools come with a 1-year European Guarantee. If your tool develops a fault due to defective materials or workmanship within the first 12 months, DEWALT will repair or replace the tool (or defective parts) free of charge, provided the claim complies with DEWALT’s official terms.

For repairs or claims, contact your seller or locate an authorised repair agent here:
www.2helpU.com

This guarantee does not affect your statutory rights.

3-Year Extended Guarantee (Optional)

You can extend the standard warranty from 1 year to 3 years on qualifying DEWALT power tools.

How to Register

Registration must be completed by the original product user within 4 weeks of purchase:
Register your tool here

You will need the following information:

  • Your contact details
  • Tool catalogue number
  • Serial number
  • Date code

Kits cannot be registered as a whole — each tool in a kit must be registered individually.

Extended Warranty Terms

  • Only available to the original purchaser who bought the tool from an authorised DEWALT European reseller.
  • Not transferable.
  • Not available for products purchased for resale or hire.
  • Repairs under warranty do not extend the warranty period.
  • By registering, you accept DEWALT's warranty terms and that the product is excluded from the DEWALT 30-1-1 policy.

Products Not Covered by the 3-Year Extended Warranty

  • Fastening tools (e.g., nailers, powder-actuated tools)
  • Batteries and chargers (excluding Powerstack batteries)
  • Rebuilt or reconditioned products marked “Factory Rework” or “Q”
  • Products purchased used or second-hand

DEWALT may refuse claims that do not meet warranty conditions or where faults are not caused by manufacturing defects.

How to Make a Warranty Claim

  1. Contact your seller or find an authorised DEWALT repair agent at www.2helpU.com.
  2. Return the tool with all parts included.
  3. Provide the original proof of purchase.
  4. If applicable, provide a valid DEWALT European 3-year guarantee certificate.

DEWALT reserves the right to decline claims that do not meet warranty conditions.

Licensed DEWALT Products – Warranty Periods

Product Type Warranty
Ladders 5 years
Wheeled Trolleys 5 years
Electric Wet & Dry Vacuums 3 years
Petrol Generators 1 year
Electric & Petrol Pressure Washers 1 year
2-Way Radios 1 year
Clothing & Footwear 6 months

Makita Warranty Overview

At Makita, we guarantee the quality and durability of our products. All Makita tools are thoroughly inspected before leaving the factory and are guaranteed to be free from defects in workmanship and materials for one year from the date of original purchase.

Standard Warranty

The standard warranty for all Makita products (excluding Li-ion batteries and chargers) is 1 year from the date of purchase.

The standard warranty for Makita Li-ion batteries and chargers is 2 years from the date of purchase (for products purchased after April 1st 2025).

How the Warranty Works

No-cost repair is provided if a manufacturing or workmanship defect is identified within:

  • 12 months from the date of purchase (power tools)
  • 2 years from the date of purchase (batteries and torches, excluding DML805 and handheld torches)

How to Make a Warranty Claim

Simply send the tool (complete and freight prepaid) to either an approved Makita Area Service Agent or to a Makita (UK) Ltd Factory Service Centre (FSC).

This warranty excludes the following items:

  • Chucks
  • Power leads
  • Torque limiters
  • Service items
  • Filters
  • Any cleaning of the product

If no manufacturing defect is found, or if Makita cannot validate the warranty, repair charges will apply.

Extended Warranty Offer

You can enjoy an additional 2 years of warranty on eligible Makita tools, subject to the conditions below.

Eligibility Requirements

  • Your product must be registered within 30 days of purchase.
  • Your Makita tool must be CE and UKCA marked, excluding: batteries and chargers, accessories, petrol tools, gas nailers, pneumatic tools, clothing, and worklight products without a serial number purchased after 1st April 2025.

How to Register

Register your product online through Makita's extended warranty form:

MYMAKITA Registration

If you cannot complete online registration, you may download the PDF registration form and send it to Makita UK Head Office in Milton Keynes.

Warranty Exclusions

Warranty services will not apply under the following conditions:

  • Repairs have been made or attempted by non-authorised parties.
  • Repairs are required due to normal wear and tear.
  • The tool has been abused, misused, or improperly maintained.
  • Alterations have been made to the tool.

These terms do not affect your statutory rights.

Why Register Your Makita Tools?

  • Extended warranty coverage for added peace of mind
  • Fast and reliable repairs through approved Makita agents
  • Guaranteed service standards from Makita UK

Need Help?

For support or further details, contact Makita UK:
Phone: 01908 211678
Email: returns@makitauk.com

You may also visit one of Makita’s Factory Service Centres.